FAQs
Frequently Asked Questions (FAQs)
Orders
How can I place an order?
Browse your favorite products, select your size, add them to your cart, and proceed to checkout. Complete your shipping details and payment method to confirm your order.
Can I modify or cancel my order?
Orders can only be modified or cancelled before they are processed. Please contact our customer support as soon as possible after placing your order.
How do I know my order has been confirmed?
Once your order is placed successfully, you'll receive a confirmation email or SMS with your order details.
Payments
What payment methods do you accept?
We accept:
- Cash on Delivery (Pakistan)
- Bank Transfer
- Debit/Credit Cards
- Online Payment Gateway (if available)
Is Cash on Delivery available?
Yes, Cash on Delivery is available for most locations within Pakistan.
Size & Products
How do I choose the right size?
Please refer to our Size Guide available on each product page before placing your order.
The item I want is out of stock. Will it be restocked?
Popular items may be restocked depending on demand. Follow us on social media or subscribe to receive updates.
Will the product color match the pictures?
We strive to display accurate colors. However, slight variations may occur due to screen settings and lighting.
Sale Items
Can sale items be exchanged?
Sale and clearance items may not be eligible for exchange unless they are defective. Please refer to the product page for specific terms.
Why are some products heavily discounted?
Discounted products may be part of seasonal sales, end-of-season clearance, or special promotions.
Care Instructions
How should I wash my outfit?
We recommend:
- Hand wash or gentle machine wash
- Wash dark colors separately
- Do not bleach
- Iron on low heat
- Dry in shade
Always follow the care label attached to the garment.
Account
Do I need an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders and save your information for faster checkout.
I forgot my password. What should I do?
Click "Forgot Password" on the login page and follow the instructions to reset your password.
Customer Support
How can I contact Tehzeeb Libas?
You can reach us through:
- Phone
- Social media platforms
Our customer support team will be happy to assist you.
What are your customer support hours?
Our support team is available during regular business hours, Monday to Saturday.
Additional FAQs
Can I use multiple discount codes?
Only one promotional code can be applied per order unless stated otherwise.
Do you restock sold-out collections?
Some bestselling articles are restocked, while limited-edition collections may not return.
Are all products original?
Yes. Every product sold by Tehzeeb Libas is 100% authentic and produced under our quality standards.
What happens if I miss my delivery?
Our courier partner may attempt redelivery or contact you to arrange another delivery time.